FAQs

What's your general Shipping Policy? 

• We offer free shipping on all orders over $50 within Canada
• Orders are typically shipped within 1-2 business days
• Items are shipped from Pickering, Ontario, Canada
• Shipping may be delayed during peak volumes and Holidays
• Shipping can also be delayed by carrier due to other (external) factors such as the current covid-19 pandemic
• We are not responsible for delays caused by the carrier, stolen or damaged packages, or replacement of lost orders due to incorrect delivery information

Do you ship internationally?

• Presently we only ship to Canada and US but do plan to expand in the near future
• We are not responsible for any customs charges that may incur

Can an order be changed or cancelled?

• Typically, we are unable to change or cancel an order once it's been placed, especially during peak volumes
• If you made a mistake and would like to change an order within the first 24 hours, please email us with your Order at service@thebambooberry.com and we'll make every effort to process your request
• We cannot guarantee order cancellations and/changes

What to do if my items are damaged?

• Report your damaged item(s) within 3 business days to service@thebambooberry.com with your Order # and supporting pictures
• Damaged items will be replaced at no cost
• If the item is not in stock, you will receive a credit of the same amount that can be applied to any other order on our website

 How to care for and wash our products?

• Wash in cold water, inside-out with like items (baby/toddler clothes) and tumble dry on low
• For best results, lay flat or hang to dry
• Cool or steam iron if needed
• Separate from items that may be damaging (hardware, zipper, buttons, velcro, etc.)

Please note that our material, Viscose Bamboo is a natural fiber and considered delicate so please follow labels and care instructions. Due to the nature of our fabric and extreme softness, pilling is common and sometimes noticeable. However, washing inside-out and laying flat or hanging to dry really helps to keep the fabric in shape. 

Why Bamboo?

Benefits of Bamboo Clothing:

Naturally Soft
Bamboo apparel is softer than the softest cotton; feels like butter

Anti-bacterial
Bamboo fibre contains a natural anti-microbial agent that prevents bacteria Keeps you odour free, feeling and smelling fresh

Sweat and Moisture Absorbent
Bamboo fibre is 4 times more absorbent than cotton Keeps you dry on an active day

Powerfully Insulating & Thermal Regulating
Keeps you cooler in summer and warmer in winter with excellent breathability.

Naturally UV protecting
Bamboo naturally provides protection against the sun’s UV rays Protect yourself from skin cancer!

Hypoallergenic
Bamboo’s natural fibre properties are non-irritating to the skin and does not trigger allergic reactions

Eco-friendly
Bamboo has a positive impact on the environment and is one of the most sustainable textiles Help save your planet!